Shipping policy

Local Delivery (Edmonton, Leduc, Sherwood Park, St. Albert): All orders qualify for free 1–3 business day delivery. Same-day delivery available for $20 CAD on orders placed before 2:00 PM MST.

Processing Time: Orders dispatched within 24 hours of payment, Monday to Friday.

Carriers: UPS, Canpar, Purolator, and FedEx with full tracking. Tracking link sent to your email upon shipment.

Free Shipping: Free on orders of $100 CAD or more before taxes for Canada-wide delivery. Remote and rural locations may be excluded.

Weight-Based Rates: Orders over 40 lbs subject to weight-based rates. We will contact you if additional charges apply.

Newfoundland and Labrador: All NL orders must select a paid shipping option. Free shipping does not apply.

Address Accuracy: We are not responsible for returned parcels due to incorrect addresses. Re-shipment incurs an additional charge.

Carrier Delays: Once shipped, delivery is the carrier's responsibility. We are not liable for delays or transit damage but will assist with claim documentation.

Paper Products: Paper is available for local delivery only within Edmonton, Leduc, Sherwood Park, and St. Albert. Paper cannot be shipped outside these areas.